Frequently Asked Questions

General

Cooee Busways is a public transport on demand service providing shared rides to Schofields, Tallawong and Rouse Hill stations from within the area bounded by: Schofields Rd; Burdekin Rd; Stanhope Pkwy; Conrad Rd; Merriville Rd; and Windsor Rd.

The service will operate weekdays (Monday to Friday) inclusive of public holidays between 5 am and 9pm.

Cooee Busways is a shared ride service and generally requires you to walk a short distance to the agreed pick-up point. Pick-up points will mostly be at nearby intersections. When you book, you will be given directions to the location where you will meet the vehicle.

Cooee Busways is using the existing bus zones at the stations to drop off and pick up customers. These stops provide direct access to the stations.

The app will send a SMS notification to your mobile phone 2 minutes before the bus is due to arrive at the agreed pick-up point. This notification will include the bus number.

The vehicles are 18-seat, air conditioned and wheelchair accessible, blue mini buses with individual numbers ranging from 1 to 6.

Passenger numbers will vary based on your chosen destination and service demand at the time. Our comfortable minibuses seat 14 as well as provision for two wheelchairs.

You will receive regular text notifications as to the ETA of the bus to the agreed pick up point. You will also be able to track the bus in real time via the app.

At the end of each trip you will be prompted to provide a star rating of the trip via the Cooee Busways app.

You can also provide feedback by:
Emailing cooee@busways.com.au;
Calling Busways’ infoline 1300 69 2929; or
Calling the NSW Transport Infoline 131 500.

Contact our friendly Customer Service staff via the infoline 1300 69 2929 for assistance.

Yes, as long as they are a registered account holder and are using an app enabled phone to receive text notifications.

Yes. Cooee Busways uses Busways’ Code of Conduct which can be viewed here.

The app will work on Apple and Android phones. You can download the app from the Apple Store and Google Play Store

More details are available at www.cooee.busways.com.au

Bookings

All trips must be booked through the Cooee Busways App on a smartphone.
You will need to download the Cooee Busways App and complete the registration before you can book a trip.

You’ll always get an accurate estimate of your pick-up ETA before booking. You can also track your minibus in real time in the app.

No. As this is a shared ride service. Customers need to book when they are ready to travel.

You can change or cancel your booking through the app.
You may incur a cancellation fee if you change or cancel the trip more than one and a half minutes after making the initial booking. Refer to Terms and Conditions for more details.

No. You need to book a ride through the app. Cooee Busways is not a hail-and-ride service. At time of booking you will be sent details of the bus you have been booked on. Your driver will also confirm that you are on the right bus as you board.

As this is an on demand service, you will need to allocate a reasonable amount of time for the service to arrive at the designated train station. Vehicles may not be at the station when your train arrives.

Yes. Cooee Busways accepts up to 7 people on the one booking. You need to include them at the time of booking and they must travel with you for the whole trip.

Fares and payment

Fares are set by TfNSW. The fares at 27/05/2019 are:


Concession fare eligibility: concession card holders, including pensioners, seniors, students and apprentices.

Two payment methods are available: via the nominated credit/debit card account provided at time of registration; or, via credit/debit card processed on the Vehicle at the time of boarding.

No, Opal is not available on this service. Payment can be made through the Cooee Busways app or by tapping your Visa or Mastercard on our EFTPOS machines when boarding the vehicle.

Yes. A cancellation fee will generally apply if you fail to turn up or cancel more than one and a half minutes after making the booking.
The cancellation fee will not exceed the quoted cost of the booked trip. More details on our cancellation policy can be found here.

Accessibility

Yes. The service is fully accessible. Guide Dogs and assistance animals are welcome on board the Service